Longwave is designed to align with MSP and customer retention requirements.
Retention principles
- Keep only the data needed for reporting and policy operations
- Apply tenant-specific retention configuration where available
- Respect regulatory and contractual obligations for each customer
Recommended MSP process
Define retention policy by customer tier
Align baseline retention settings with contract terms and risk tolerance.
Apply tenant settings at onboarding
Set default retention behavior before full endpoint rollout.
Review during quarterly service reviews
Confirm retention settings still match legal and operational requirements.
If your customer has strict legal hold or jurisdictional requirements,
validate settings with counsel before rollout.
